How to avoide extra charges being deducted

How to avoide extra charges being deducted : Applies on almost all mobile operators network.

If on your phone their is flash message (On-screen message) and at that same time if you get a call and you receive that call then you will be charged for activating value added services.

To avoid this don't receive call, first exit from flash message than receive call.

Disable flash message

Disable flash messages in reliance gsm
Disable on-screen flash messages
Disable unwanted messages.

Steps :

Go to R World (SIM Icon) on your phone.
Click Messagging
Click Flash SMS

This will send sms to reliance to block flash messages.

But so far i am getting following to Errors:

"Unable to process request, Please try again after some time"

Or

HTTP 500 Server error.

I will talk to Reliance customer care compliant number 198 (Toll Free) and will update further.

How to check last call charges

How to check last call charges in reliance gsm

Send an sms to 55333 (Toll Free) with text BILL

If network is busy you will get please try again later message.

Else you will get message detailing about your last 24hrs usages

If you get network busy information then send the sms again.

This SMS has following information.

Number dialed ********
How much time you talked  2.5 minutes
At what time call was made 17.54
How much money was deducted. 2rs.

Airtel deduct money whenever we recharge the phone

Whenever I re-charge my phone, my balance is vanished.
Like i recharged with 50/- balance i get 42+ balance, in an hour or next day my a/c balance is only .20 paisa.
Airtel has big problem, People are frustrated with Airtel.

Reliance is doing fraud business

I have one CDMA Prepaid number which was in my name name and was being used by my father. Due to the sad demise of my father in September 2010, that number was mostly unused and also most of the time off. It had a prepaid balance in excess of 500Rs (recharged on 08-08-2010), at the that time. Recently I checked that no. and saw that the balance had almost vanished. Feeling I might be mistaken, I recharged that no. on 10-05-2011 with 150Rs. as i wanted to keep that no. alive (emotional thing you can say). I checked the balance yesterday and was shocked to see that nearly half the balance had vanished. I checked the messages and found out a message stating that I had been subscribed to Callertunes service without my ever making any such request. They were cutting Rs1/2 days and were sending message to that effect and asking me to sms so and so number to unsubscribe. They ate up dont know how many 100's of rupees by these unethical tactics and donno what the overall impact of the loot must have been on all india basis.


Ref. http://www.rimweb.in/forums/topic/28223-balance-deduction-without-authorization-by-way-of-value-added-services/page__st__30

FRAUD Balance deductions for Value Added Services by Reliance Mobile

<sub>My name is Naresh, I am the user of Reliance GSM number #######. Due to some reasons, I did not use the Reliance GSM sim in the month of October and last 3 weeks of September 2011. I remember the balance in the SIM was around Rs. 80 (I am not sure, but it was definitely above 50) in the first week of September. The SIM was not inserted in any mobile from 10th Sep to 31st October, even then when I checked the balance it showed Rs. 0.2.

I never thought there can be balance deductions without using the SIM automatically. I think Reliance has automatically activated some VAS like caller tune, etc and deducted charges for that.

Since I have never requested any VAS on this number as of now, these charges should be refunded back. There are so many complaints against Reliance GSM deducting charges for unwanted VAS. Proper action should be taken against Reliance so that such instances are not repeated. 

Ref. http://www.consumercourt.in/mobile-services/79561-reliance-gsm-fraud-balance-deductions-vas.html</sub>

Reliance GSM deduction of amount and activation of value added services automatically

I have a reliance(gsm) connection.Every time I recharge my prepaid account and reliance automatically and randomly deduct the money from it without informing me. They also activate different unnecessary services to my prepaid account and deduct money for the same.Whenever I call to customer care they every time say that the service is activated at your end.Nearly I have given six to seven complaints regarding this problem but every time they take complaint and again my amount will be deducted.They always assure that again it will not happen but again and again it is happening.Some times they refund money but again deduct that amount,even more they deduct.Please some one help I am really scared to get recharge my number.Few complaint no so far I lodged are 171081631,170348836,170027576,169816320.
Ref.  http://www.grahakseva.com/complaints/42219/reliance-gsm-deduction-of-amount-and-activation-of-value-added-services 

How to register complaint against Reliance

Please call 198 (Toll Free) number from your Reliance GSM Phone.
Press number 2 to register complaint
Press number 1 to confirm to register complaint.
Now tell Reliance customer care executive about balance deduction. They will refund the money and you will get a SMS about it. Now check your balance, you money is back.

Note :
How to register complaint against Reliance
Reliance dedcuted my phone balance
How to get my phone balance back.
Reliance Mobile Complaints
Reliance Mobile Complaint
Reliance  Mobile cheating people

Complaints against Reliance mobile

Severals (Billions of) people have faced issues with Reliance. Following is one of the case.

Reliance mobile cheats

"my name is mashaallah khan....i live at pydhonie mumbai..... my mobile no. is 9322817108....... got 10 rs. deducted from my balance. without instruction. when i called the customer care they r saying a pack is activated on ur mobile. i said i have not activated any pack... but they r not listening... even they r not ready to take a complaint... what shit is this... please take action against such things... although 10 rs. seems to be a small amount... but reliance in mumbai only has above lakh customers. so the amount they r cheating is in million... please raise some voice. against it..."

Ref. http://www.consumercourt.in/mobile-services/3949-complaint-against-reliance-mobile.html

Reliance is secretly deducting money from mobile consumers phone.

Brief :
=====

- Reliance is doing illegal business and making money. Airtel also doing the similar thing.
- These companies must be making several crores profit every month by doing this.
- Their system deducts money automatically from consumers mobile phone.
- Balance deduction from mobile phone is majorly very common in Reliance and Airtel and everyone (Common Man) is ignoring it. I am not sure about other mobile operators.

Incident time :
============

26th Jan, 2012 at 3 PM.

Problem :
=======
- Additional 20/- got debited from my a/c instead 3/- my balance should be 25.77 but it showed 5.77/-
- Reliance secretly deducted my a/c by 20 rupees.
- After i ended the call and see that my phone balance is only 5.77 instead 25.77, i was shocked.
- Called 198 number (Toll Free) to raised a complaint and they immedietaly credited the money and sent an SMS about this.
-  I went to Reliance World, Andheri-Kurla Road, J B Nagar, Andheri (East), i was told they cant do much from here and requested to contact on following details.
    rcomnodalofficer.mumbai@relianceada.com 1860 200 2011 (Not a toll free number)
-  Following are SMS details
    "You have been successfully waived and your unsusbscription requested has been accepted"
   This sms came from number 51234123 on same day at 3:23 PM.
-  On reliance GSM phone today 8th Dec 2011 at 3:15 am "You do not have sufficient balanace for this transaction" On screen (Notification) display.
    What this messsage means reliance was trying to deduct money from a/c and that too in night time so that i even dont get to know about this.
    It clears that reliance is secretly deducting money from consumers mobile phones.
   This is when i was doing night shift and was on a tea break.

What Reliance customer care says about :
=======================

1. Due to technical problem money was debited. We are sorry about it.
2. You had pressed X button, Okay button, or sent an SMS to activate the service.
3. I have been told that i have activated Shayri and friendship pack.
4. We cant give you any complaint number
5. We will pass this feedback to our seniors.
6. We have a number 198 to dial (Toll Free) to register a complaint and we return the money back to consumer

Questions :
=========
1. If any money is debited why dont consumer get an SMS about it.
2. This problem is since last 6 years, why cant it be fixed.
3. How many remember know their last (available) balance, if they make call without knowing last balance they would not come know whether some extra money has been debited to their a/c.
4. How is Reliance going to fix this issue, any action being taken on this.
5. I have been told by Reliance World that by Monday i will get a call regarding this, let's see how it goes.
6. Any value added service will get activated only if we press *12217# or we call customer care and activate it. Reliance has some script/code which runs randomly and that deducts money from poor people's a/c.

Common Mans' voice : What others says about it.
==========================================

1. The mobile retailer says even he is having similar problem and is very frustrated. He also said that he similar issues with Airtel SIM as well. But being a mobile retailer he needs to use both Reliance and Airtel connection. He said that he never faced this types of issues in Vodafone.
2. My colleague also has similar issue, from his mobile, reliance is deducting 4hrs every now and then and he is tired of calling reliance complaint number 198 (Toll Free) to get money back.
3. Today when i visited Reliance world, Andheri i saw another frustrated man, he said this issue is with both Reliance CDMA and Reliance GSM and in both Pre-paid and Post-paid connections.  This man also told me that he has seen similar issue in Vodafone pre-paid and post-paid connection.
4. When i went to pay my Hathway connection bill, i met an Vodafone executive, he said this problem is common and it is with almost all mobile operators. He advised to use post-paid connection to be away from fraud charges.
5. Last year, from my fathers reliance phone 35/- got deducted  and when i complaint they returned the money back, but the very next day they again deducted that 35/-. What to do, Should we keep calling Reliance customer and waste half an hour time.

Suggestions:
==============

1. If you use Reliance CDMA or Reliance GSM, please be aware that this company deducts money from consumers a/c without any service activation. They activate from their side silently.
2. They deduct money with amout 3 rupees, 4 rupees, 20 rupees etc.
3. If you find such issue, immeditely call 198 (Toll Free Number ) and raise a complaint to get money back.
4. If you see that this type of issue are repeatedly happening then better change the service provider though mobile portability option.
5. If you are using GSM connection and you are getting on screen message and at the same time if you get a call and if you click green button (Receive a call) than your subscriptions get activated and money is deducted from your phone.
    To avoid this situation, please do not receive call, first exit from on screen message by pressing red button and then wait for a call.
6. Check your phone balance (*367*) for Reliance GSM phone twice a day.

Notes:

Reliance mobile problems
Reliance mobile complaint number
Reliance mobile helpline
Reliance mobile review